The Salesforce Administrator/Business Analyst is a pivotal role in the charity reporting directly to the Director of Operations and Programmes. Our key programmes Inspiring the Future and Inspiring Governance are all powered by Salesforce CRM which has been heavily invested in and developed bespoke for the charity. Deloitte have provided pro bono support to develop the platform which was completely relaunched based on salesforce communities in 2017 and since held up as an exemplar with many other charities contacting us to understand more. See here for more details about our relationship with Salesforce.
We now have over 60,000 registered community users amongst schools and volunteers and are looking to significantly increase usage of the platform to support more interactions over the coming years. Salesforce also supports our staff in managing new leads both from employers and schools and in managing the delivery and reporting of several key government and foundation contracts.
The Salesforce Administrator/Business Analyst will help to drive the design, architecture and future development of the platform and have full responsibility for day-to-day running and support of the platform. The Administrator will be expected to stay up to date with Salesforce features and functionality and training on best practice and usage of the platform. The role is also key to supporting reporting, including data cleansing, and data management across the organisation, working with different teams to ensure we have timely and accurate reports and dashboards to support delivery of key contracts and programmes. They will need to work with both internal stakeholders and external
suppliers to build and maintain solutions in Salesforce that support charity requirements and processes and supervise / train internal Salesforce super-users.
The Education and Employers Charity values having a diverse workforce. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.
The closing date for applications is 17th August 2018 and only successful candidates will be notified no later than 21st August that they have been shortlisted. Interviews will take place on the 23rd and 24th August at the Education and Employers’ offices in Fleet Street London.
To view the full job description, person specification and to apply click here.